Privacy Policy

About this Privacy Policy

Asino Casino respects the privacy of players in Australia and aims to handle personal information in a clear, careful and responsible way. This policy describes the types of information an online casino site may collect, why that information is needed, how it may be used and the choices available to players.

This policy applies to information collected through the Asino Casino website, account services, customer support channels, payment processes and related online features. It also applies when you browse the website without signing in, although the information collected in that situation will generally be limited to technical, device and cookie information.

By using the website, you should read this policy together with any applicable website terms and notices. Some services may include separate explanations about particular types of information, such as cookies, payments or marketing preferences. If those explanations apply, they should be considered alongside this policy.

The information we handle depends on how you use the website. You may choose not to provide certain information, but this can prevent an account from being opened, a payment from being processed, an identity check from being completed or support from being provided.

Information we may collect

An online casino site typically handles several categories of information. The information may be provided directly by you, created through your use of the services or received from providers that help operate account, payment, verification and security functions.

• Account details, such as your name, date of birth, username, password, contact details, address information and account preferences.
• Identity and verification documents or information, where needed to confirm identity, age, eligibility or account ownership. This may include documents or evidence relating to identity or address.
• Payment and transaction records, including deposits, withdrawals, payment method information, transaction references, account balances and related records. Payment information may be handled through payment providers, and the amount of information retained can depend on how a payment method works.
• Account and activity information, such as gaming activity, responsible gaming settings, communications, support requests, bonuses or offers viewed, and actions taken on the website.
• Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, time zone, approximate location information and website activity.
• Cookie and similar technology information, including information about visits, preferences, sessions and interactions with pages or features.
• Marketing and communication preferences, including whether you have chosen to receive promotional messages or have changed those preferences.

We ask players to provide information that is accurate and current. If your account details change, keeping them updated can help with account security, verification, payments and support. You should not provide another person’s information unless you are authorised to do so.

How information may be used and shared

Personal information is handled for purposes connected with providing and managing the services. The main reasons include setting up and running an account, confirming account ownership, processing deposits and withdrawals, keeping records, responding to questions and helping players use the website.

• To create, maintain and administer a player account.
• To complete identity, age, eligibility and account verification checks.
• To process payments and maintain accurate transaction and account records.
• To detect, prevent and investigate fraud, money laundering, unauthorised access, collusion, abuse and other security or integrity risks.
• To provide customer support, resolve complaints and communicate about account activity, service notices or important changes.
• To understand how the website is used, improve its performance and develop safer and more useful features.
• To send marketing communications where permitted and where you have not opted out or withdrawn your consent.
• To meet legal, regulatory, tax, accounting, security and other compliance obligations that apply to the services.

Information may be shared when reasonably necessary for these purposes. For example, relevant information may be provided to payment providers, identity and verification services, fraud prevention providers, technology providers, customer support providers or other service providers that help operate the website. Those parties should only receive information relevant to the services they provide and may be required to protect it.

Information may also be disclosed where required or permitted by law, to protect the website and its users, to investigate suspected unlawful or harmful activity, or as part of a business or technology process. We do not use personal information for unrelated purposes without a suitable reason or permission where permission is required.

Appropriate administrative, technical and organisational measures are used to help protect information against unauthorised access, loss, misuse, alteration or disclosure. No online service can guarantee complete security, so players should use a strong password, keep login details confidential and contact support if they suspect that an account has been accessed without permission.

Cookies, devices and retention

Cookies and similar technologies

Asino Casino may use cookies and similar technologies to keep the website working, remember preferences, support account sessions, understand website performance and help provide relevant communications. Some cookies may be essential for security or core features, while others may support analytics, preferences or marketing.

Cookies are small files or similar identifiers stored on a device by a website or related service. They can help recognise a device during a visit and make the website easier to use. If you prefer not to accept some cookies, you can manage or delete them through your browser settings. Disabling certain cookies may affect website features, account access or the way pages operate.

How long information is kept

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communication records must be retained for a period required by law even after an account is closed. Information may also be kept where needed to deal with disputes, complaints, fraud prevention, security issues or legal claims.

When information is no longer required, it may be securely deleted, anonymised or otherwise handled so that it is no longer linked to an identifiable player, subject to technical and legal requirements.

Your privacy choices and data rights

Players may ask questions about the personal information held about them and may request that information be handled appropriately. To exercise a data right or raise a privacy concern, contact support@asinocasino.wtf. Please describe your request clearly and provide enough information for the relevant account or records to be located.

• Access: ask for access to personal information held about you and, where appropriate, an explanation of how it is being used.
• Correction: ask for inaccurate, incomplete or out-of-date personal information to be corrected or updated.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. This request may be limited where records must be kept by law, are needed for security or fraud prevention, or are required to resolve a dispute or protect legal rights.
• Marketing consent: withdraw your consent to marketing communications or change your marketing preferences. You can also use an unsubscribe option in a promotional message where one is provided.

A request may need to be checked before it is completed, so that personal information is not disclosed to the wrong person. We may ask for reasonable information to confirm account ownership or identity. If an authorised representative makes a request, evidence of that authority may also be needed.

We aim to respond to privacy requests within a reasonable time. The outcome can depend on the nature of the request, the information involved and any legal, security or operational requirement that applies. If a request cannot be completed in full, an explanation may be provided where appropriate.

If you have a concern about how your information has been handled, please contact support@asinocasino.wtf first so the matter can be reviewed. Players should also keep their contact and account details current and notify support promptly if they believe their personal information or login credentials may have been compromised.